E-commerce

Six Ways to Upgrade Your Rental Company Website This Holiday Season

A couple of years ago, I tried doing my Christmas shopping entirely on Amazon. To my delight, I picked out some great gifts and paid for them online. 
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E-commerce

Why (Most) Small Rental Operations Need To Update Their Websites

Websites aren’t just for the big guys anymore… Let’s face it, by this point having a website for your rental business is a must. When it comes to knowing if your website is “good” or not is where...
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Industry Best Practices

Top Six Reasons Why Good Technicians Quit Their Jobs

Have you noticed that John has been slacking lately? He has been late three times this week, and customers are starting to complain about him. That doesn’t sound like John though does it? John has...
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Industry Best Practices

Fixing Weak Links: How To Promote Accountability In Your Service Team

Have you ever struggled trusting a member of your service team to get the job done? It isn’t uncommon to find a lack of accountability among service technicians, yet there isn’t a clear cut way to...
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Kevin Bertrand

Recent Posts

4 min read
Paper Work Order - Sep 19, 2017

5 Ways Paperwork is Delaying Your Billing and How to Solve Them

 Over the last decade the business world has been experiencing a technological shift. With most information being created by or input into computer systems, digital documents have become the norm. Rightfully so, as it takes...
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2 min read
Paper Work Order - Sep 6, 2017

9 Issues Paperwork is Causing in Your Service Department

1. Late paperwork holds up your ability to invoice the customer
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4 min read
Industry Best Practices - Aug 15, 2017

5 Ways Digital Work Orders Can Supercharge Your Service Team’s Productivity

 Paper Work Orders Slow You Down!
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2 min read
Industry Best Practices - Jul 26, 2017

The Sooner You Track These 3 Service Department KPI’s The Better

Success can be measured in a variety of ways. There are always metrics you can string together to make yourself look good, but consistently measuring relevant key performance indicators will give you an honest perspective on...
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2 min read
Industry Best Practices - May 30, 2017

Customer Liability: Early Drop-Off Best Practices

Rental Management Magazine recently published an article by James Waite, a business lawyer with over 20 years experience in the equipment rental industry. The article “Dropping off equipment at a job site” addressed the...
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