Industry Best Practices

Top Six Reasons Why Good Technicians Quit Their Jobs

Have you noticed that John has been slacking lately? He has been late three times this week, and customers are starting to complain about him. That doesn’t sound like John though does it? John has...
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3 min read
AR - May 4, 2018

Three Ways AR and WOMS Supercharges Field Service Training

Augmented reality (AR) is radically changing the nature of training within the field service industry. Service technicians can now rehearse basic skills and repairs in simulated hazardous conditions without being endangered so...
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4 min read
Industry Best Practices - Jan 12, 2018

Six Questions Dispatchers Can Ask to Better Manage Service Calls

 Many hands make lighter work, right? Not always…
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4 min read
FleetLogic - Nov 6, 2017

Artificial Intelligence Can Empower Field Service and Enhance Customer Experience

 Over the past decade, technology has redefined how service businesses approach jobs. From heavy equipment services to residential services, anywhere a clipboard was the traditional method of documentation, mobile technology...
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3 min read
Industry Best Practices - Oct 12, 2017

Fixing Weak Links: How To Promote Accountability In Your Service Team

Have you ever struggled trusting a member of your service team to get the job done? It isn’t uncommon to find a lack of accountability among service technicians, yet there isn’t a clear cut way to fix it. Instead we mislabel...
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3 min read
Industry Best Practices - Jul 24, 2017

What Everybody Ought to Know About Aerial Work Platform Inspections

Equipment inspections are one of those routine tasks that are easy to overlook, but they are critical. Conducting proper aerial work platform inspections enables operators, mechanics and fleet managers to better maintain their...
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4 min read
Industry Best Practices - Mar 13, 2017

Four Easy Ways to Find and Keep Great Technicians

 Finding and keeping quality technicians is a challenge for equipment service companies. Attracting new talent can be tricky. With a shortage of skilled trades people available, companies are having difficulty acquiring new...
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