Insider

Systematic Over-Simplification

Texada Software is known for delivering unparalleled service to rental, construction asset management and field service companies. Upon joining the team, I embraced the mission to provide a...
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Industry Best Practices

Top Six Reasons Why Good Technicians Quit Their Jobs

Have you noticed that John has been slacking lately? He has been late three times this week, and customers are starting to complain about him. That doesn’t sound like John though does it? John has...
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FleetLogic

Artificial Intelligence Can Empower Field Service and Enhance Customer Experience

 Over the past decade, technology has redefined how service businesses approach jobs. From heavy equipment services to residential services, anywhere a clipboard was the traditional method of...
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3 min read
Industry Best Practices - Oct 12, 2017

Fixing Weak Links: How To Promote Accountability In Your Service Team

Have you ever struggled trusting a member of your service team to get the job done? It isn’t uncommon to find a lack of accountability among service technicians, yet there isn’t a clear cut way to fix it. Instead we mislabel...
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4 min read
Paper Work Order - Sep 19, 2017

5 Ways Paperwork is Delaying Your Billing and How to Solve Them

 Over the last decade the business world has been experiencing a technological shift. With most information being created by or input into computer systems, digital documents have become the norm. Rightfully so, as it takes...
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2 min read
Industry Best Practices - Jul 26, 2017

The Sooner You Track These 3 Service Department KPI’s The Better

Success can be measured in a variety of ways. There are always metrics you can string together to make yourself look good, but consistently measuring relevant key performance indicators will give you an honest perspective on...
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4 min read
Industry Best Practices - Mar 13, 2017

Four Easy Ways to Find and Keep Great Technicians

 Finding and keeping quality technicians is a challenge for equipment service companies. Attracting new talent can be tricky. With a shortage of skilled trades people available, companies are having difficulty acquiring new...
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