“We knew we would be getting the right customer focus and attention from the Texada team, this was the major reason we moved to an application supplied by Texada.”
Frank Tam
V.P. of Operations, SkyTec Rentals
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Specialty: Aerial Life Rental Area Served: Greater Toronto Area |
Company Size: 20 Employees |
Meet SkyTec Rentals
George Rakas and Frank Tam at SkyTec Rentals have over 20 years experience renting and selling aerial lift equipment in the Hamilton and greater Toronto area.
The Challenge
George and Frank initially selected a competitor’s software application when they started SkyTec Rentals together.
Eight months after implementation their users were frustrated with a lack of support, training and overall usability of the application. “The system was forcing users to duplicate efforts, cut and paste descriptions and was cumbersome to use.”
“Systematic Rental Management’s flexibility goes above and beyond the required functionality for SkyTec.”
Frank Tam
V.P. of Operations, SkyTec Rentals
The Solution
SkyTec chose to move to a Software as a Service (SaaS) model with Texada SRM, removing the necessity to purchase expensive server hardware up-front. “Keeping a software implementation budget, on track, and on time is the key focus of the Texada implementation team”, says Alex Kress, Director of Support Services.
The implementation project team at Texada had the project timeline and expectations defined and delivered at the beginning. Additionally, keeping the SkyTec team informed during regular weekly meetings was essential for the project’s success. Supplying Microsoft Excel spreadsheets with the required data for the migration made the move to a new business application easy.
The Texada implementation team was onsite for all use training and during the Go-Live. “We knew we would be getting the right customer focus and attention from the Texada team, this was the major reason we moved to an application supplied by Texada Software.”
After implementation was complete, Texada's in-house support staff have the ability to answer any questions quickly and correctly, knowing help is a quick phone call or email away keeps SkyTec confident that they have the coverage they need to succeed.
With the Rental industry coming back, George and Frank know the decision to use Texada SRM will help grow their new business.
